Service and Support
E-Mail Support / Ticket-System
Write us when you're having problems with the installation, setup or execution of
Our video tutorials provide explanations for common use cases.
Check the online manual for an overview of Z-DBackups settings and features.
A collection of frequently asked questions and tips (currently under construction)
Z-DBackups manual as PDF.
Z-DBackups manual as ZIP.
Questions regarding orders
If you're having questions regarding an order or the activation of our software please send an e-mail to
firstname.lastname@example.org with your Invoice number (Share*it! reference number)
Registration and Activation
Z-DATdump, Z-TapeLoader, Z-VSScopy, and Z-FTPcopy:
If you ordered via Share*it!, please send the registration data of Z-DATdump, Z-TapeLoader, Z-FTPcopyII and Z-Scan2Send
The registration data consists of:
- Name or company name
- Zip code and location
- Serial number
- Invoice number (Share*it! reference number)
Please note that Z-DATdump, Z-TapeLoader, and Z-FTPcopyII are licenced per computer/operating system and can therefore not be used on
What should be included in your E-Mail/Ticket?
To be able to help you with your problem we need the following things:
Detailed Error Description
The more details you can provide us with the easier it is for us to help you.
(description of how the error occurred, error text, error number etc.)
Please send us the logfile of our software as it contains information we need to resolve
potential software errors.
Please send us screenshots of the error message our program displayed.
attachments as ZIP files
Only ZIP files are supported as attachments by our support system. Other files will be automatically deleted by the spam
Send us an e-mail (a ticket will be automatically created in our system) or directly open a new ticket in our ticket